During the course of managing existing customers, there are numerous functional areas which take up a lot of time and effort such as customer relations, customer order management, pricing, material readiness, plant coordination , document follow up, logistics coordination , receivables. All these tasks can be easily managed by trained professionals in this field namely Customer Order management.
You can say that we are a complete O2C profile – Order to Cash. If all these Post order tasks can be taken on by a proficient team then the Account managers can devote their maximum time for business development to get new business for the company. This way the complete post order management activities can be handled by the order management team with minimum possible support thus involving the KAM with the minimum possible escalation.
Customer Relations, Customer Interaction,Pricing support, Sales Support,Business Devp. support - Maintain upto date relations with existing customers so that we get complete SOB, new leads, periodic follow up with existing customers.
Purchase Order Coordination/ validaion, Delivery schedules,pre-post shipment customer coordination, PO related MIS,ERP Entry,Customer coordination regarding delivery issues, Customer Complaints regarding quality, shortages,deliveries
Demand Planning,Material forecasting-- working with the teams to get accurate periodic demand forecast so that material can be effectively planned. Assist procurement to see that there is no shortage of RM, work with production / PPC to see that material is planned and produced as per Demand timelines
Complete coordination with the plant/WH related to effective supply of material as per the PO terms. Working with PPC for timely material, with packing/loading for timely readiness, with Logistics for timely shipments and delivery..
Timely submission of payment/Form C documents,effective follow up for payments / Form C , resolve issues related to these matters,maintain various MIS required by Sales for thier smooth functions.
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We can support your company with effective solutions regarding your Human Resource needs be it any level of Management.